Shipping Policy
At Karaa.com, we want to ensure your experience is as luxurious as the products we offer. We strive to process and ship your orders in a timely and efficient manner. Below are the details of our Shipping Policy to help you understand our shipping procedures.
1. Order Processing Time
- Processing Time: Once your order is placed, it typically takes 1-2 business days to process before being shipped. Please note that orders placed on weekends or holidays will be processed the next business day.
- Business Days: Our business days are Monday to Friday, excluding public holidays in the United States.
2. Shipping Methods
We offer a variety of shipping options based on your location, needs, and preferences. Shipping options and fees will be calculated at checkout. Available shipping methods may include:
- Standard Shipping: Delivery within 5-7 business days.
- Expedited Shipping: Delivery within 2-3 business days.
- Express Shipping: Delivery within 1-2 business days.
Please note that shipping times are estimates and may vary based on the destination and carrier delays.
3. Shipping Rates
Shipping rates are calculated based on your location, order weight, and the shipping method you select at checkout. The final shipping cost will be displayed during the checkout process before you confirm your order.
- Free Shipping: We offer free standard shipping on orders over $100 within the United States.
- International Shipping: We currently only offer domestic shipping within the United States. International shipping may be offered in the future, so please check back for updates.
4. Shipping Address
- Please ensure that the shipping address you provide is correct and complete. We are not responsible for any delays or non-delivery resulting from inaccurate address information.
- If an item is returned due to an incorrect or incomplete address, you may be required to pay for reshipment.
5. Order Tracking
Once your order is shipped, you will receive an email with a tracking number and a link to track the status of your shipment. You can also track your order through your Karaa.com account (if applicable).
6. Delivery Times
Delivery times are approximate and may vary depending on the shipping method chosen and your location. Please allow extra time during peak seasons or in case of weather-related delays.
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Express Shipping: 1-2 business days
Please note: Delivery times are not guaranteed and are subject to the policies of the carrier used for shipment.
7. Shipping Restrictions
- P.O. Boxes: We do not currently ship to P.O. Boxes. Please provide a physical address for shipping.
- Remote Locations: Some remote areas may not be eligible for expedited shipping. If your location is restricted, we will contact you to discuss available options.
8. Shipping Delays
While we strive to ensure timely delivery, Karaa and its partners are not liable for delays caused by weather, customs, or other unforeseen circumstances. If you experience a significant delay, please reach out to our customer support team, and we will assist in tracking down your order.
9. Damaged or Lost Shipments
If your order is damaged or lost during shipping, please contact us within 7 days of receiving your item. We will assist you in filing a claim with the shipping carrier or offer a replacement depending on the situation.
- Damaged Items: Please retain all packaging and send us photos of the damaged items along with your order number.
- Lost Shipments: If the carrier reports that your shipment is lost, we will help initiate an investigation.
10. Shipping to Multiple Addresses
Currently, we are unable to process orders with multiple shipping addresses. Each order must be shipped to a single address.
11. International Shipping
At this time, Karaa only ships within the United States. We do not currently offer international shipping, but we are exploring options to expand our shipping services to other countries in the future. Please stay tuned for updates.
12. Contact Us
If you have any questions or concerns regarding our shipping policies, please don't hesitate to contact us:
- Email: Info.thekaraa@gmail.com
- Phone: +91 9313059895
Thank you for shopping with Karaa! We are dedicated to providing you with the highest level of luxury and satisfaction from the moment you place your order to the moment it arrives at your door.
Karaa
New Level of Luxury
PowerCool Refrigeration LLC
30 N Gould St Ste 39362
Sheridan, WY 82801