Refunds & Returns

Welcome to Karaa.com , a brand that represents a new level of luxury. At Karaa.com, we prioritize your satisfaction and aim to ensure you have a seamless shopping experience. However, if you are not fully satisfied with your purchase, we offer a straightforward and easy-to-understand return and refund policy.

Return Policy

We accept returns on items that meet the following conditions:

  • The product must be in its original condition: unused, undamaged, and in its original packaging.
  • You must initiate the return within 30 days from the date of delivery.
  • Items marked as final sale, customized, or clearance may not be eligible for return.

To initiate a return, please contact us at:

  • Email: Info.thekaraa@gmail.com
  • Phone: +91 9313059895

Please include your order number, name, and reason for return in the email. Our customer service team will provide you with the necessary instructions to complete your return.

Refund Policy

Once we receive your returned item and verify its condition, we will issue a refund. Refunds will be processed to the original payment method, and may take 5-7 business days to reflect in your account.

Please note:

  • Shipping costs are non-refundable.
  • If you received a defective or damaged item, we will cover the return shipping costs.
  • If the return is due to a mistake on our part, we will ensure that you are reimbursed for the return shipping costs as well.

Exchange Policy

We currently offer exchanges for defective or incorrect items only. If you would like to exchange your item for a different size or product, please contact us at the details below, and we will guide you through the process.

How to Return an Item:

  1. Contact Us: Reach out via email or phone with your order number, item details, and the reason for return.
  2. Return Authorization: Our team will send you an RMA (Return Merchandise Authorization) and instructions for returning the item.
  3. Package Your Return: Safely pack the item with all its original accessories, packaging, and any documents.
  4. Ship Back: Use a reliable shipping service to return the item. We recommend tracking your shipment for your records.

Shipping Information:

  • All returns should be sent to the following address:
    • PowerCool Refrigeration LLC
    • Karaa Brand Returns
    • 30 N Gould St Ste 39362, Sheridan, WY 82801

Contact Us:

For any questions or concerns about our refund and return policy, feel free to reach out to us:

  • Email: Info.thekaraa@gmail.com
  • Phone: +91 9313059895

Thank you for shopping with Karaa, where luxury meets excellence!

Karaa
New Level of Luxury
PowerCool Refrigeration LLC
30 N Gould St Ste 39362
Sheridan, WY 82801